Frequently Asked Questions

Orders & Process
Design & Printing
Products & Quality
Shipping & Delivery
Pricing & Business Orders
Quality & Safety

Orders & Process

What is the minimum order quantity?

You can order custom printed mugs starting from 24 pieces. Larger quantities are available with volume pricing.

How does the ordering process work?

Simply send us your logo or request a quote. We create a digital proof for your approval before production starts. Once approved, we produce and deliver your order.

Can I request a custom quote?

Yes, we provide personalized quotes based on your requirements such as quantity, mug type, and print design.

How long does production take?

Production typically takes 6–10 business days after design approval. Delivery times may vary depending on your location.

Design & Printing

What file format should I provide for my logo?
Vector files (AI, EPS, PDF) are preferred for the best print quality. High-resolution PNG or JPG files are also accepted.
Will I see a preview before production?
Yes, you will receive a digital mockup (logo proof) for approval before we begin production.
Can you match my brand colors?
We aim to match your brand colors as closely as possible. Slight variations may occur due to printing techniques and materials.
What printing methods do you use?
We use professional printing techniques depending on your design and quantity to ensure durable and high-quality results.

Products & Quality

Are the mugs dishwasher safe?
Yes, our standard printed mugs are dishwasher safe and designed for daily professional use.
Are the prints long-lasting?
Yes, our printing methods ensure durable and long-lasting results, even with frequent use.
Do you offer different mug types?

Yes, we offer a wide range including:

  • Porcelain mugs
  • Ceramic mugs
  • Coffee cups
  • Cappuccino cups
  • Espresso cups 
How long does production take?

Production typically takes 6–10 business days after design approval. Delivery times may vary depending on your location.

Shipping & Delivery

Where do you produce your mugs?

Our mugs are produced in Europe, ensuring consistent quality and reliable production standards.

Do you ship internationally?
Yes, we deliver across Europe. For other regions, please contact us for availability.
How are the mugs packaged?
All products are securely packaged to ensure safe delivery without damage.
What printing methods do you use?

We use professional printing techniques depending on your design and quantity to ensure durable and high-quality results.

Pricing & Business Orders

What affects the price of custom mugs?

Pricing depends on:

  • Quantity
  • Mug type
  • Print size
  • Number of colors
  • Printing method
Do you offer discounts for large orders?
Yes, we offer volume pricing for bulk orders. Contact us for a custom quote.
Can I order as a business or reseller?
Absolutely. We work with businesses, agencies, cafés, and resellers and offer tailored solutions for B2B clients.

Quality & Safety

Are your products food-safe?
Yes, all mugs comply with EU food safety regulations.
Can you provide certificates?
Yes, certificates can be provided upon request for business customers.

Extra Conversion-FAQ

Can I get help choosing the right mug for my business?
Yes, we are happy to advise you and recommend the best options based on your needs.
Do you offer samples?
In many cases, sample options are available. Contact us to discuss possibilities.
How fast can I receive my order?
We offer fast and reliable production. For urgent projects, please contact us directly.