Häufig gestellte Fragen
Bestellungen & Ablauf
Mindestbestellmenge
Sie können individuell bedruckte Tassen ab 24 Stück bestellen. Größere Mengen sind mit Staffelpreisen verfügbar.
So funktioniert der Bestellprozess
Senden Sie uns einfach Ihr Logo oder fordern Sie ein Angebot an. Wir erstellen eine digitale Vorschau Ihres Designs zur Freigabe vor Produktionsbeginn. Nach Ihrer Bestätigung produzieren und liefern wir Ihre Bestellung.
Kann ich ein individuelles Angebot anfordern?
Ja, wir erstellen personalisierte Angebote basierend auf Ihren Anforderungen wie Menge, Tassenart und Druckdesign.
Wie lange dauert die Produktion?
Die Produktion dauert in der Regel 6–10 Werktage nach Freigabe des Designs. Die Lieferzeit kann je nach Standort variieren.
Design & Druck
What file format should I provide for my logo?
Vector files (AI, EPS, PDF) are preferred for the best print quality. High-resolution PNG or JPG files are also accepted.
Will I see a preview before production?
Yes, you will receive a digital mockup (logo proof) for approval before we begin production.
Can you match my brand colors?
We aim to match your brand colors as closely as possible. Slight variations may occur due to printing techniques and materials.
What printing methods do you use?
We use professional printing techniques depending on your design and quantity to ensure durable and high-quality results.
Produkte & Qualität
Are the mugs dishwasher safe?
Yes, our standard printed mugs are dishwasher safe and designed for daily professional use.
Are the prints long-lasting?
Yes, our printing methods ensure durable and long-lasting results, even with frequent use.
Do you offer different mug types?
Yes, we offer a wide range including:
- Porcelain mugs
- Ceramic mugs
- Coffee cups
- Cappuccino cups
- Espresso cups
How long does production take?
Production typically takes 6–10 business days after design approval. Delivery times may vary depending on your location.
Versand & Lieferung
Where do you produce your mugs?
Our mugs are produced in Europe, ensuring consistent quality and reliable production standards.
Do you ship internationally?
Yes, we deliver across Europe. For other regions, please contact us for availability.
How are the mugs packaged?
All products are securely packaged to ensure safe delivery without damage.
What printing methods do you use?
We use professional printing techniques depending on your design and quantity to ensure durable and high-quality results.
Preise & Geschäftskundenbestellungen
What affects the price of custom mugs?
Pricing depends on:
- Quantity
- Mug type
- Print size
- Number of colors
- Printing method
Do you offer discounts for large orders?
Yes, we offer volume pricing for bulk orders. Contact us for a custom quote.
Can I order as a business or reseller?
Absolutely. We work with businesses, agencies, cafés, and resellers and offer tailored solutions for B2B clients.
Qualität & Sicherheit
Are your products food-safe?
Yes, all mugs comply with EU food safety regulations.
Can you provide certificates?
Yes, certificates can be provided upon request for business customers.
Zusätzliche Conversion-FAQ
Can I get help choosing the right mug for my business?
Yes, we are happy to advise you and recommend the best options based on your needs.
Do you offer samples?
In many cases, sample options are available. Contact us to discuss possibilities.
How fast can I receive my order?
We offer fast and reliable production. For urgent projects, please contact us directly.